Fly TFrance respects your privacy. This policy explains what personal information we collect, how we use it and the choices you have.
Information We Collect
- Contact details — name, email address, phone number and address of senders and recipients.
- Shipment details — contents, value, weight, dimensions and tracking events.
- Payment details — processed securely by our payment providers; we do not store full card numbers.
- Website data — pages visited, device and browser information collected through cookies and analytics.
How We Use Your Information
- To collect, transport and deliver shipments and provide tracking updates
- To prepare customs documents and comply with legal requirements
- To process payments and send receipts
- To answer your questions and provide customer support
- To improve our website and services
Sharing Your Information
We share personal information only where necessary to provide our services — for example with delivery partners, customs authorities, payment providers and IT service providers — or where required by law. We do not sell your personal data.
Cookies
Our website uses cookies to keep it working properly and to understand how visitors use it. You can control cookies through your browser settings.
Data Security and Retention
We use appropriate technical and organisational measures to protect your information. We keep personal data only for as long as needed for the purposes above or as required by law.
Your Rights
You may request access to, correction of or deletion of your personal data, subject to legal requirements. To make a request, contact us or email [email protected].
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.