This Shipping Policy explains how Fly TFrance collects, transports and delivers shipments. By booking a shipment with Fly TFrance you agree to this policy and to our Terms & Conditions.
Booking and Pickup
Shipments can be booked through our team by email, phone or the contact form. Pickups are scheduled at an agreed time and address. Please make sure the shipment is packed, labelled and ready when the courier arrives.
Packaging Requirements
The sender is responsible for packing shipments so they can withstand normal handling during transport. Use sturdy outer boxes, adequate cushioning and secure sealing. Fly TFrance may refuse or repack shipments that are not packed adequately, and charges may apply.
Weight and Dimensions
Shipping charges are based on the greater of the actual weight and the volumetric (dimensional) weight of the shipment. If the measured weight or dimensions differ from those declared, the price will be adjusted accordingly.
Transit Times
All transit times are estimates and are not guaranteed. Delivery times can be affected by customs inspections, public holidays, weather, incorrect addresses and other events outside our control.
Customs, Duties and Taxes
International shipments may be subject to customs inspection, import duties and taxes set by the destination country. Unless agreed otherwise in writing, duties and taxes are paid by the recipient. The sender must provide an accurate description and value of the goods on the commercial invoice.
Delivery
We will attempt delivery at the recipient's address. If the recipient is unavailable, our courier will contact them to arrange another delivery attempt or collection. Shipments that cannot be delivered because of an incorrect address or a refusal may be returned to the sender at the sender's cost.
Insurance
Optional shipment insurance is available for high-value items. Please request insurance when booking — it cannot be added after the shipment has been collected.
Contact
Questions about a shipment? Contact our team and include your tracking number.